Combine two saved segments with Intersect, fill an audience from them, and give a game a snapshot of that audience so its players don’t change.
This page shows you how to pick a fixed group of players for a game, and keep that group the same until the game ends. You combine two saved segments on the canvas, put the result in an audience, and take a snapshot of it. The game then targets the snapshot.
Intersect keeps only the customers who are in both segments. The Channel block puts them into an audience. The dotted steps happen outside the canvas.An audience filled by a flow changes every time the flow runs, because each run replaces everyone in it. A snapshot is a copy of the audience at one moment, and it never changes. So a game that targets the snapshot keeps exactly the players it started with.
Open the campaign’s Orchestration view, in Design mode. From Segment in the Block library, add a Member segment and double-click it. In Create member segment, choose From Template and pick the first saved segment.Add a second Member segment the same way, with the other saved segment.While a template is linked, its rules are read-only here. Manage saved segments explains how to change them.
On the first Member segment, the block with the Start tab, open the chevron beside Publish and choose Execute. Confirm. The flow runs once, straight away, and fills the audience. Or run it now explains each option.You don’t need a schedule for this.
Go to Segmentation → Audiences, open the Active tab and select your audience. An audience you create in a Channel is published straight away, so it’s on Active.
Under Snapshots, select Create Snapshot. You can only take a snapshot once the audience has customers, so wait for the run to finish.
The snapshot shows as Pending while Lobyco copies the customers. Select the refresh button beside it until it shows a Date and List size.
Take a snapshot explains what you can do with a snapshot afterwards.
Use a game that isn’t triggered, such as one you added with Add activity. A triggered game’s Segmentation is locked to Triggered, so it can’t use a snapshot. A game stays triggered even if you later remove the block that connects into it. Games started by a block explains the difference.Open the game and go to its Segmentation tab. Choose Target only selected segments, then Select Snapshots, and pick the snapshot you took.Publish the game, or save it if you’re not ready. Create a game covers the rest of the game form.
The snapshot’s List size matches the number of customers the run put in the audience. To see that number, open History on the canvas, select the run, then the Intersect. Its Count is the same.
The game’s Segmentation tab shows the snapshot.
If the flow runs again later, the audience changes, but the snapshot’s List size stays the same.
To keep the customers in the first segment who are not in the second, use Exclude instead of Intersect. Connect the first segment to Include input 1 and the second to Exclude input 2. Win back lapsed customers builds a flow with it.To keep customers who are in either segment, use Combine.
