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7 September 2026 · Orchestration Customer journeys rarely happen all at once. Until now, anything that had to happen later meant a second campaign and a second audience. With the new Delay block the wait goes on the canvas itself. Customers stop there for as long as you choose, then carry on in the flow.

Examples

  • Welcome a new customer, give them a game, wait 7 days, then invite them to a challenge.
  • A customer completes a challenge → wait a day → re-engage them while it is still fresh.
  • Someone qualifies at 08:00 but you want the next engagement to happen in the evening → wait until 19:00 today.
Building a customer journey with a Delay before the next activity

How it works

Add Delay between the customers coming in and the activity that follows. Then fill in one sentence: at this step, wait for 5 days, then continue at 09:00. Waits are set in minutes, hours or days, up to 90 days. A wait in days also takes a time of day, so you control when during that day the customer is engaged. Read the full guide: Delay block
Last modified on November 13, 2026