Scheduling flows and date validations

What’s new

• Flows — two or more connected blocks. A flow can be a simple segmentation flow or a full customer journey.
• Flow starter — the leftmost block of each flow. You can publish or unpublish the block directly to control when customers can enter the flow. Flows starting with a Member segment or Seed also get Execute, Count and Simulate actions, so you can run them on demand.
• A schedule per flow — every flow runs on its own schedule. A Member segment or Seed can run once, on a recurring basis or on demand.
• Date warnings across a flow — the canvas flags dates that don’t align between connected blocks. That way qualifying customers don’t fall into a gap and receive nothing. Warnings are advisory and never block you from running your flows.
• Edit dates on the canvas — adjust the start date, the end date and the validity period directly on the canvas. Together with the date warnings, this helps you set up the customer journey with correct dates across the flow.
• Existing campaign schedules keep working — previously scheduled campaigns run unchanged, and opening one shows it in the new flow layout. When you open the flow starter of such a campaign, you may see more than one schedule on it. This is left over from how campaigns used to work, where a campaign could have several scheduled times. In the new layout each flow starter allows one schedule, so select the one you want to keep and save the block. Once you save the campaign in the new layout, it stays in the new format.

Rolling out gradually. This reaches environments over the coming weeks. Until it arrives in yours, you keep scheduling campaigns as a whole: nothing changes and nothing breaks. Once it is available, each flow schedules on its own, and there is nothing you need to do to prepare.