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14 April 2026 · Orchestration With Event blocks, campaigns in Nexus can now react to customer and activity events, instead of relying only on scheduled runs. This allows you to build flows that start or continue when a relevant event happens.

Examples

  • Welcome a new customer the moment they sign up
  • React to a game win or loss with the right follow-up — immediately
  • Trigger the next campaign step when a customer completes a challenge
This is the shift from “run every Monday at 9 AM” to “react when it matters.” Three flows on the canvas that use event blocks: a Customer event on sign-up leading to a banner and a game, and Activity event blocks after a challenge and after a game, with Customer event and Event highlighted in the Block library

Supported events

  • Customer events: customer sign-up.
  • Activity events: challenge completed, game won, game lost, offer assigned.

Good to know

This release is part of the ongoing expansion of Orchestration toward real-time customer journeys. Some parts of the experience are still evolving, and Lobyco will keep improving them through gradual releases. Lobyco is currently working on:
  • scheduling control per flow on the orchestration canvas, instead of scheduling the whole campaign canvas
  • a refresh of execution history
Feedback is welcome as you start using the real-time capabilities. Send it through the feedback form in the menu, or to your Integration team contact.
Read the full Event blocks documentation
Last modified on November 13, 2026