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12 March 2026 · Communications Email is now a native communication activity. You can create, personalise and orchestrate emails directly within campaigns.

What’s new

  • Create emails using a drag-and-drop email editor
  • Personalise content with customer data via segmentation and orchestration
  • Reuse content with email templates and saved rows
  • Orchestrate emails alongside offers, games, challenges, bonuses and other activities
  • Consent-aware targeting to ensure emails are sent only to customers who have opted in
Email activities can be created from scratch or from templates. They can be used both in campaigns and in orchestration flows, so teams manage cross-channel communication from a single place. Read the Email activity and Email editor documentation The Email activity card, a flow with a Member Segment, an Enrich block and an Email block, and the Create Email Activity dialog with From Scratch and From Template
Last modified on November 13, 2026