Set up Scan & Pay in a store - Lobyco Help center

This page shows you how to set up Scan & Pay in a store, change that setup later, and remove it. It’s for clients who have Scan & Pay. You need write access to Scan & Pay to make changes. With read-only access, you can open a store’s setup but not change it.

You pick the store from the stores Lobyco already has. Add a new store in Manage stores and chains first.

Open Store configuration

In Lobyco Nexus, open Store configuration → Scan & Pay → Store configuration. The Store configurations tab lists every store that has Scan & Pay set up. Each store’s setup is called its configuration.

Column	What it shows
Store name	The store’s name. Type in the box to search by name.
Store ID	The store’s ID. Type in the box to search by ID.
Chain	The store’s chain. Pick one or more chains to filter the list.
Gates	Whether Gates is on for the store.
Self-checkouts	Whether Self-checkout tablets is on for the store.
S&P mobile	Whether Scan&Pay mobile is on for the store.
Settings	The settings preset the store uses, or Custom.
Last edit	When the store’s configuration was last changed.

Gates, Self-checkouts, S&P mobile and Settings filter the list too. The other tabs have pages of their own. Settings presets and Scheduled changes are on Control how often customers are rescanned, and Maintenance is on Put a store in maintenance mode. All change logs is under See who changed a configuration below.

The Store configurations tab of the Scan & Pay screen, with five tabs: Store configurations, which is selected, Scheduled changes, Settings presets, All change logs and Maintenance. Add new configuration is at the top right. The column headers carry the filters: Store name, holding Test S&P; Store ID; Chain, with 39 selections; Self-checkouts and S&P mobile, both Yes & No; Settings, with All settings; and Last edit. The one row shows Test S&P, 255, Silpo, Yes, Yes, Custom, 27/06/2025 14:51 and a ⋯ button.

The Store configurations tab, searched for a test store

Pick the store

Select Add new configuration. Search for the store by its name in Search store, or by its ID in Search store ID. Then select the store in the list below. The list shows each store’s Store name, Store ID, Chain and Has configuration. A store whose Has configuration reads Yes already has Scan & Pay set up. You can’t select it here. Open it from the Store configurations tab instead. Once you select a store, its General store information shows its name, ID, address, chain and GPS coordinates, with a map. To pick a different store, select Choose another store.

The Add new configuration page, with General store information and the line Search and select store from the list below. Search store holds Test S and Search store ID is empty. The results have the columns Store name, Store ID, Chain and Has configuration. Six test stores read No. The last row, Test S&P, 255, Silpo, reads Yes and is greyed out. Cancel and a greyed-out Save are at the bottom right.

Searching for a store, with one that already has a configuration

Choose the store settings

Under Store settings, open Select settings and pick a settings preset or Custom. A settings preset is a saved set of values that many stores can share.

Field	What it does
Select settings	Picks the settings preset the store uses. Pick Custom to set the values for this store alone.
Timeout countdown	A time in minutes and seconds (mm:ss). You can change it here only when Select settings is Custom.
Rescan frequency	How often customers in this store are rescanned, as a percentage from 0 to 100. You can change it here only when Select settings is Custom.

With a preset, the two values come from the preset and show a lock. To change them for every store on that preset, edit the preset. Control how often customers are rescanned explains presets and rescans.

Choose the store hardware

Under Store hardware, turn on what the store uses.

Toggle	What it does
Gates	Says whether the store has exit gates. A new configuration starts with it off.
Self-checkout tablets	Says whether the store uses Scan & Pay self-checkout tablets. A new configuration starts with it off.
Scan&Pay mobile	Says whether customers can use Scan & Pay on their phone in this store. A new configuration starts with it on.

The Add new configuration page after picking a store. General store information, with Choose another store, shows Store name My new store 2, Store ID new-store-2, a test address, Chain chain 20 and GPS Coordinates 0, 0, next to a map. Under Store settings, Select settings is Custom, Timeout countdown holds 05 : 00 and Rescan frequency holds 10 with a % sign. Under Store hardware, Self-checkout tablets is off and reads No, and Scan&Pay mobile is on and reads Yes. Cancel and Save are at the bottom right.

A new store’s settings and hardware, with Custom chosen

Save the configuration

Select Save. It stays greyed out until you’ve picked a store and every field is filled in correctly. You’re taken back to the store search. The store you added now reads Yes under Has configuration, so you can add the next store straight away. Select Cancel to go back to the Store configurations tab, where the store now shows in the list.

Change a configuration

Select the store in the Store configurations list. You can also select … at the end of its row, then Edit. The store’s page shows the same Store settings and Store hardware you chose when you added it. Change what you need and select Save. Cancel leaves the page without saving.

Test with the main QR codes

Below the settings, Main check-in/out QR codes shows the store’s main Check-in and Check-out QR codes. You can use them to test the store’s setup before its QR signs are activated.

Download a code. Select a QR code to download it as a PDF.
Check the store’s signs. Current active signs lists the store’s QR codes with their Activation date, Unique code-URL, Function and Last edit. Function says whether a code is for check-in or check-out. The main codes are marked (main).
Replace the main codes. Regenerate codes swaps both main codes for new ones. Confirm in the dialog that opens.

You can’t undo Regenerate codes. The current main check-in and check-out codes are replaced with new ones.

A store's Scan & Pay page, scrolled down, with the store's name and Change log at the top. Store hardware shows Self-checkout tablets and Scan&Pay mobile, both on. Main check-in/out QR codes has the line Can be used for testing the store setup before signs are activated, lists Check-in (main) and Check-out (main) with their numbers, and has Regenerate codes below them. The two QR codes, labelled Check-in (main) and Check-out (main), are on the right, blurred in this image. Current active signs lists two signs in the columns Activation date, Unique code-URL, Function and Last edit, one Check-in and one Check-out, with their URLs blurred. Cancel and a greyed-out Save are at the bottom right.

A store’s main QR codes and its active signs

See who changed a configuration

Open the store and select Change log at the top right. A list opens with each change’s Date, Type, Action and Name. Use Start date and End date to choose the period it covers. To see the changes for every store at once, open the All change logs tab. Change log - Configurations covers store configurations, and you can search it by store ID. Change log - Settings presets covers changes to presets.

Remove Scan & Pay from a store

In the Store configurations list, select … at the end of the store’s row, then Delete. Select Yes, delete configuration to confirm, or No, go back to keep it.

Deleting a configuration can’t be undone. It removes the store’s Scan & Pay setup, and Scan & Pay is no longer available in the store.

Troubleshooting

Why can't I select a store in Add new configuration?

The store already has a configuration, so its Has configuration reads Yes. Find it on the Store configurations tab and change it there. If the store isn’t in the search at all, add it in Manage stores and chains first.

Why can't I change Timeout countdown or Rescan frequency?

The store uses a settings preset, so the values come from the preset and show a lock. Pick Custom in Select settings to set them for this store alone. To change them for every store on the preset, edit the preset instead.

Why don't I see Add new configuration or Save?

You have read-only access to Scan & Pay. Write access comes from a Scan & Pay role in your organisation’s Azure AD. Nexus roles lists the roles.

Control how often customers are rescanned: create the settings presets stores use, and change rescans for a set period.
Put a store in maintenance mode: turn maintenance mode on or off for one store or many.
Manage stores and chains: add a store to Lobyco before you set up Scan & Pay in it.
Scan & Pay and payments data package: the store configurations, check-ins and rescans as data, for your data team.
Payments: the payment service that Scan & Pay payments also go through.

​Open Store configuration

​Pick the store

​Choose the store settings

​Choose the store hardware

​Save the configuration

​Change a configuration

​Test with the main QR codes

​See who changed a configuration

​Remove Scan & Pay from a store

​Troubleshooting

​Related

Open Store configuration

Pick the store

Choose the store settings

Choose the store hardware

Save the configuration

Change a configuration

Test with the main QR codes

See who changed a configuration

Remove Scan & Pay from a store

Troubleshooting

Related