At a glance
What each piece of feedback holds
Each piece of feedback is about one purchase. A customer can give feedback on a purchase once.When feedback is final
A customer can change their feedback until they send it. After that, it can’t change. Once a day, Lobyco closes any feedback a customer started but never sent. It can’t change after that either, and it goes into your reports with the rest. Lobyco sets how many days your feedback is kept, and deletes it after that. Keep the reports if you need a longer history.Power BI report
The Power BI report updates once a day. Lobyco can set it to update as often as every hour. You can filter it by date, chain and store.
Lobyco plans to retire the chart of how ratings and responses develop over time.
Daily, weekly and monthly files
Lobyco also writes the feedback to CSV files every day, every week and every month.
Lobyco sets which columns each file has, and can switch any of the three files off.
Delta Sharing
The feedback is part of your Lobyco data, so you can also read it in your own data platform. Delta Sharing explains how your data team connects to it.Related
- Set up customer feedback — the options customers pick from and the thank-you messages they see.
- Measure — how feedback works in the app, from the rating to the thank-you message.