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After a purchase, the app asks customers to rate their shopping trip and say what the rating is about. This page helps you set up the options they pick from and the thank-you message they see afterwards.
You need the Customer Feedback admin role to see Customer Feedback in the menu. Measure explains what customers see in the app.

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Open Customer Feedback

In Lobyco Nexus, go to Member management → Customer Feedback in the left menu. It has two tabs, Predefined options and Thank you messages. Each tab lists what’s already there, with a filter above each column. The Status column shows whether each one is a Draft or Published. The rows that start with Default come from Lobyco. You can’t change the default predefined options. You can edit the default thank-you messages, as Create a thank-you message explains.

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Create a predefined option

A predefined option is one thing customers can say their rating is about, such as cleanliness, prices or staff. On the Predefined options tab, select Create new. Customers pick options after they choose a rating, so tick at least one rating before you publish. Keep the list short, about 10 options at most, so customers can pick quickly. Change the options rarely, so your feedback stays comparable over time. The Create new Predefined option form. Title holds Cleanliness, with Maximum 50 characters under it. Under Assign Predefined option to scenarios, a table has a row for each chain and the columns All and Rating 1 to Rating 5. Rating 1 and Rating 2 are ticked for 34 chain, All and every rating for i1, and Rating 1 to Rating 3 for chain 20. Cancel, Save as draft and Publish are at the bottom. A new predefined option, with ratings ticked for three chains

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Save or publish the option

  • Save as draft keeps the option without showing it in the app. It only needs a title.
  • Publish shows the option in the app, for the chains and ratings you ticked. Confirm in the dialog that opens.
The option then shows in the list as Published.

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Create a thank-you message

A thank-you message is what the app shows a customer after they send their feedback. Each message belongs to one predefined option, and to the chains and ratings you choose. When a customer picks an option that has no message for their chain and rating, they see Lobyco’s general default message. On the Thank you messages tab, select Create new. To show the link, type the whole of <a href="{Url}">{UrlText}</a> into Message where the link should go, with your own words around it. Lobyco swaps {UrlText} and {Url} for what you typed in URL Text and URL. Write them exactly like that, with the capitals. If you write {url} in lowercase, Lobyco doesn’t replace it, so the link doesn’t work. Then choose who sees the message, under Assign thank you message to scenarios. When a customer sends feedback, the app picks one message. The default messages are worth editing, for example to add a link to your FAQ. Open one from the list with Edit, change it, then select Update and confirm. Default messages stay published, so your change shows in the app as soon as you confirm. The New thank you message form. Message holds Thanks for your feedback. We're sorry it was out of stock., followed by the link markup with {Url} and {UrlText} in it. URL Text holds Read how we use your feedback, and URL holds https://example.com/feedback. Under Assign thank you message to scenarios, Goods out of stock is picked as the predefined option. In the chain and rating table, only the chains the option is assigned to can be ticked, and only for Rating 1 to Rating 3. Rating 1 and Rating 2 are ticked for 11 chain, and Rating 1 to Rating 3 for Cats. All and Rating 3 for 11 chain, All for Cats, and All and Rating 1 to Rating 3 for one blurred chain can be ticked but are empty. Every other box, including Rating 4 and Rating 5 on every row, is greyed out. Three chain names are blurred. Cancel, Save as draft and Publish are at the bottom. A new thank-you message, with only some boxes free to tick

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Save or publish the message

  • Save as draft keeps the message without showing it in the app.
  • Publish shows the message in the app. Confirm in the dialog that opens.
The message then shows in the list as Published. The next customer who sends that rating and option at one of those chains sees it.

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Change or remove an option or message

In either list, select … at the end of a row.

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Troubleshooting

Check two things. The Title must be filled in and not used by another option. If it is, the form says The predefined option with specified title already exists. At least one rating must be ticked in Assign Predefined option to scenarios.
The options that start with Default come from Lobyco, and their buttons are switched off. Create your own option instead.
You can only tick the chains and ratings the predefined option is assigned to. Edit the option to add them there first, then come back to the message.
  • Customer feedback reports — how you get the feedback customers send, and what’s in it.
  • Measure — how feedback works in the app, from the rating to the thank-you message.
Last modified on October 21, 2026