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AI Genie answers questions about your loyalty data in plain language, so you can explore it without writing queries. The menu marks it BETA, so it can still change.
AI Genie can get an answer wrong, or understand your question differently from what you meant. Check the figures before you share them or act on them. Read the answer shows how.

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Open AI Genie

In Lobyco Nexus, go to Insights → AI Genie in the left menu. You only see AI Genie if your setup uses it and your user roles include it. The page opens on How can I help you today?, with a question box and a few suggested questions under it. The suggestions depend on your data, for example How are our loyalty customers grouped in RFM segments? The AI Genie start page under Insights, with the AI Genie tab marked BETA. In the middle: the heading How can I help you today?, the lines You are talking to an AI assistant and Make sure to use your own judgement for anything important, an empty question box reading Ask anything related to your loyalty data with a send arrow, and four suggested questions under it: How are our loyalty customers grouped in RFM segments?, What data do we have, and how is it connected?, How many loyalty customers do we have in each age group? and How much do our loyalty customers spend each month, on average and in total this year? In the top right corner: the New Chat and History buttons The AI Genie start page

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Ask a question

Type your question in the box and press Enter, or select the send button. You can also select one of the suggested questions, which sends it straight away. While AI Genie works, it shows what it’s doing, such as Thinking…, Analyzing your question… and Running query on your data… AI Genie turns your question into a query and runs it on the data from your Lobyco setup. That data can include purchases, customers, stores and promotions. To see what it can use, ask What data can you access? AI Genie is for one-off questions. For numbers you check every week, use the ready-made dashboards in Measure. You get better answers when you:
  • Are specific. Say the time period, store, segment or other filter you mean.
  • Ask about what happened, not why. AI Genie can’t reliably tell you how many extra sales an offer brought in. Working that out needs a proper statistical method.
  • Leave out personal or sensitive details about a customer.
AI Genie can answer the same question differently each time you ask it. To see an earlier answer again, open it from History instead of asking again.

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Read the answer

An answer can have these parts. An AI Genie answer to How are our loyalty customers grouped in RFM segments?, scrolled down to its chart. The question is the chat's title at the top, with New Chat and History on the right. Under it: the last row of the answer's table (6, Lapsing, 3, 3.85, 12 Oct 2026); Chart Type set to Bar; a bar chart titled Share Pct with one bar for each of six RFM segments, from One-off Visitors at about 56 down to Churned, Small Baskets and Lapsing at under 6; and Is this useful? with a thumbs up and a thumbs down. The question box is at the bottom An answer’s chart, under its table Check the query step as well as the answer. It shows what AI Genie actually looked up, which is the quickest way to spot a question it understood differently. You don’t need to read SQL to check it. Look for the dates, stores and other filters you asked about. If one is missing or different, ask again in more specific words.

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Rate the answer

Under each answer, AI Genie asks Is this useful? Select the thumbs up for Helpful or the thumbs down for Not helpful. After a thumbs down, a box opens under it, Tell us what went wrong (optional). Type what went wrong, or leave the box empty. Then select Send. The thumbs down only counts once you select Send. Thanks for your feedback! shows when the rating is sent, and you can’t change the rating after that. Lobyco uses the ratings to improve AI Genie.

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Go back to an earlier chat

Select History, in the top right corner, to see your earlier chats. Select one to open it. To remove a chat, point at it and select its bin icon, labelled Delete conversation. When the portal asks Do you want to delete this item?, select Delete. The portal has no way to restore a deleted chat. Select New Chat to start again from the start page.

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Troubleshooting

AI Genie checks every question before it runs it. When a question doesn’t pass, it shows Your message failed our security checks and couldn’t be sent. Ask it again in different words.
The answer hasn’t finished yet. Reload the page to check again, or select New Chat and ask again. If the new question gets stuck too, contact Lobyco support.
AI Genie shows Something went wrong when it couldn’t answer the question this time. Try it again. If it keeps failing, ask it in a simpler or more specific way. If it still fails, contact Lobyco support.
Last modified on October 21, 2026