Troubleshooting: Verifying Claims in the Auth Token - Lobyco Help center

If a user logs into the Lobyco Portal but does not see the expected data, it may indicate that the required claim/claims missing or incorrectly assigned. To troubleshoot:

1

Capture the authorization token

Open your browser’s developer tools (typically by pressing F12 or Ctrl+Shift+I).
Go to the Network tab.
Refresh the page and look for a request to an API endpoint that includes an Authorization: Bearer header.
Copy the token value (the long string following Bearer ).

2

Decode the token using a trusted tool

Go to https://jwt.ms or another trusted JWT decoder.
Paste the token into the input field.
The tool will decode the token and display the payload, which includes all the claims.

3

Verify claims

Confirm that the claim exists and includes the expected values (e.g. a valid role, store or chain ID).If the claim is missing then revisit the configuration steps to ensure the claim was correctly assigned to the user.

Last modified on August 10, 2026

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