Skip to main content
How a message actually reaches a customer. Promoted to top level — it was folded a level under “Engage Customers” despite being the wiki’s single largest section. What lives here
  • Cross-channel concepts documented once: Triggering, Lifecycle
  • Per-channel specifics: Push, Email, Banner, Feeds, Prompt, Deeplinks
Sourced from the current wiki: Communications (54 pages) Article template: Standard Task; Reference for per-channel field tables Estimated articles: 54 → ~35
The 54 pages are a 5-channel × ~4-task matrix — roughly 20 of them are the same three concepts (triggering, lifecycle, stats) rewritten five times. This is the biggest single instance in the wiki of the competitor finding that one long well-sectioned page beats many short linked ones.
Last modified on August 12, 2026