The Customer Feedback package contains data related to feedback provided by customers on their experience, including ratings, comments, and selected feedback options. It serves as the foundation for analysing customer satisfaction, identifying improvement areas and linking feedback to customers, stores, and transactions across the platform.
Scope
This package includes:
- Customer feedback entries (rating, message and context such as store and receipt)
- Customer-level linkage to feedback
- Feedback options selected by customers
- Predefined feedback options and their mapping to ratings and chains
It does not include feedback form configuration, authoring metadata, or thank-you message configuration.
Key Principle
The Customer Feedback package represents what customers say about their experience. It captures feedback outcomes and sentiment for analytical and reporting purposes, not how feedback collection is configured or presented.
Customer Feedback — cfe_customer_feedback
Definition
Sample data
Customer Feedback Options — cfe_customer_feedback_options
Definition
Sample data
Predefined Option — cfe_predefined_option
Definition
Sample data
Predefined Option Details — cfe_predefined_option_details
Definition
Sample data
Last modified on August 12, 2026
