Connect your AI assistant - Lobyco Help center

You can connect the AI assistant you already use, such as Claude or ChatGPT, to the Help Center. It then reads these pages before it answers, instead of answering from memory.

All you need is one address: https://help.lobyco.com/mcp. You don’t need an account or a key.

Choose your assistant

Assistants change their menus often. If a step doesn’t match what you see, follow the assistant’s own guide, linked at the end of its tab.

Claude
ChatGPT
Another AI tool

In Claude on the web or in the Claude desktop app, you add the address as a custom connector.

Open Customize → Connectors.
Select Add → Add custom connector.
Enter a name, such as Lobyco docs.
Enter the address https://help.lobyco.com/mcp and select Continue.
Review the sign-in settings, then select Continue.
Under Authentication, choose No sign in.
Select Add.
In a chat, select + → Connectors and switch the connector on.
When Claude asks to use the connector’s tools, allow them. Select Allow always if you don’t want to be asked each time.

On a Team plan, only an owner can add a custom connector. On an Enterprise plan, so can anyone your organisation gives that permission. They add it under Organization settings → Connectors. Everyone else then finds it under Customize → Connectors and selects Connect.Claude’s own guide, Get started with custom connectors using remote MCP, has the current steps for every plan.

In ChatGPT on the web, you add the address as a plugin.

Open Plugins at chatgpt.com/plugins.
Select + → Add custom MCP server.
Enter a name, such as Lobyco docs.
Under Connection, enter the Server URL https://help.lobyco.com/mcp.
For authentication, choose No authentication.
Read the risk warning. Select I understand and want to continue.
Select Create as a plugin.
Install the plugin. It’s in your plugins, or in the workspace you created it in.
In a chat, type @ and select the plugin.

In a workspace, your administrator’s settings decide whether you can add and use a custom MCP server.OpenAI’s own guide, Add custom MCP server, has the current steps.

The connection uses the Model Context Protocol (MCP), a standard way for AI assistants to read other sites and tools. Any AI tool that supports MCP connects the same way.

In the tool’s settings, find where you add a connector, plugin or MCP server.
Enter the address https://help.lobyco.com/mcp.
For sign-in, choose no sign-in or no authentication.

Ask a question

Start a new chat with the connector or plugin switched on. Ask the way you’d ask a colleague. For example, How do I schedule a campaign in Lobyco Nexus? The answer links to the pages the assistant read, on help.lobyco.com. That’s how you know the connection works. Open those pages and check the answer before you act on it. AI can still get things wrong, and the pages are always the current version. If the assistant answers without looking anything up, add Check Lobyco docs first to your question.

What the assistant can do

Once it’s connected, the assistant can do three things.

The assistant can	What that means for you
Search the Help Center	It finds the pages that match your question and reads them before it answers.
Read a page	It reads the page’s full text, including the written description of each screenshot.
Report a problem with a page	It sends Lobyco’s documentation team the page’s address and a description of what’s wrong. The assistant writes the description, from what it found or what you told it. It does this when you ask, and it can also do it on its own when it finds a page that’s wrong or out of date.

It can read only these public pages. It can’t see your campaigns, customers or results. For questions about your own data, use AI Genie in Nexus.

Troubleshooting

Why doesn't my assistant use the Help Center?

The connector is probably switched off for this chat. In Claude, select +, point at Connectors and switch it on. In ChatGPT, type @ and select the plugin. If it’s on and the assistant still answers without looking anything up, tell it in your question to check Lobyco docs first.

Why does my assistant say it can't connect?

Check that the address is exactly https://help.lobyco.com/mcp, with no space or extra character at the end. Check too that you chose no sign-in or no authentication. Remove the connector or plugin and add it again. If it still can’t connect, contact Lobyco support and say which assistant you use.

Why can't I add a custom connector or plugin?

Your plan or your organisation’s settings don’t allow it. In Claude on a Team plan, only an owner can add one. On an Enterprise plan, an owner or anyone your organisation gives that permission can add one. On Claude’s Free plan you can add one custom connector, so you have to remove another one first. In a ChatGPT workspace, it depends on your administrator’s settings. Ask the person who manages Claude or ChatGPT in your organisation.

Why does the assistant say it can't see my campaigns?

It’s right. It can read only these public pages, nothing from your Nexus setup. Look up your campaigns in Nexus, or ask AI Genie about your data.

Ask AI Genie — ask questions about your own loyalty data in plain language, inside Nexus.
Get started — how Nexus fits together and where each part is in its menu.

​Choose your assistant

​Ask a question

​What the assistant can do

​Troubleshooting

​Related

Choose your assistant

Ask a question

What the assistant can do

Troubleshooting

Related