> ## Documentation Index
> Fetch the complete documentation index at: https://help.lobyco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: Verifying Claims in the Auth Token

> Inspect the claims in an issued auth token when access is not behaving as expected.

If a user logs into the Lobyco Portal but does not see the expected data, it may indicate that the required claim/claims missing or incorrectly assigned. To troubleshoot:

<Steps>
  <Step>
    ## Capture the authorization token

    * Open your browser's developer tools (typically by pressing F12 or Ctrl+Shift+I).
    * Go to the Network tab.
    * Refresh the page and look for a request to an API endpoint that includes an Authorization: Bearer header.
    * Copy the token value (the long string following Bearer ).
  </Step>

  <Step>
    ## Decode the token using a trusted tool

    * Go to [https://jwt.ms](https://jwt.ms/) or another trusted JWT decoder.
    * Paste the token into the input field.
    * The tool will decode the token and display the payload, which includes all the claims.
  </Step>

  <Step>
    ## Verify claims

    Confirm that the claim exists and includes the expected values (e.g. a valid role, store or chain ID).

    If the claim is missing then revisit the configuration steps to ensure the claim was correctly assigned to the user.
  </Step>
</Steps>