> ## Documentation Index > Fetch the complete documentation index at: https://help.lobyco.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage stores and chains > Find, create, edit, deactivate and remove the stores and chains in Lobyco Nexus, and export your stores to a CSV file. Use this page to look after the stores and chains that offers, campaigns and the app rely on. You work on the **Stores** screen in Lobyco Nexus, which has a **Stores** tab and a **Chains** tab. > [!NOTE] > > Admin users who can only view stores see **View** instead of **Edit**, and they don't see **Create**, **Import**, **Deactivate** or **Remove store**. They can still use **Export**. ## Open the Stores screen Open **Store configuration → Stores**. The **Stores** tab opens first. It lists every store, and the **Chains** tab lists every chain. A chain is a retail brand, and a store belongs to exactly one chain. You pick the chain when you create a store. ![The Stores tab of the Stores screen, with the Stores and Chains tabs at the top and the Export, Import and Create buttons at the top right. The ID, Name and Chain filters sit above the list: Name holds new store, Chain reads All chains, and 2 items shows next to them. The list has the columns ID, Alternate ID, Name, Chain, Contacts, Address and Status. Its two rows are new-store-1, My new store, chain 20, Active, and new-store-2, My new store 2, chain 20, with a test email, phone number and address, Active. The second row's ⋯ menu is open, with Edit, Deactivate and Remove store. Items per page 10 and 1 – 2 of 2 are below the list.](https://mintcdn.com/lobyco-4c9fb3ad/rG971_5ZfS49bcjM/images/administer-20-stores-tab.png?fit=max\&auto=format\&n=rG971_5ZfS49bcjM\&q=85\&s=c1cfa8321d49a57bd6d642980fe25baf) *The Stores tab, filtered by name, with a store's menu open* ## Find a store Use the three filters above the list. The list updates as you type. | Filter | What it does | | - | - | | **ID** | Shows the one store with exactly that ID. While this field has text, the **Name** and **Chain** filters are hidden. | | **Name** | Shows the stores whose name matches the text. | | **Chain** | Shows the stores in one chain. It starts on **All chains**. | Under the filters you see how many stores match, for example "25 items". The list shows 10 stores at a time. Use the paging controls at the bottom to move on or to show 25 or 50 at a time. If nothing matches, the list says **No results.** The list has these columns: | Column | What it shows | | - | - | | **ID** | The store's ID. | | **Alternate ID** | The store's alternate ID, if it has one. | | **Name** | The store's name. | | **Chain** | The chain the store belongs to. Hover over it to see the chain's ID. | | **Contacts** | The store's email address and phone number. | | **Address** | The street, street number, city and postal code. | | **Status** | **Active** or **Closed**. | Select a row to open the store. The **⋯** menu at the end of the row has the other actions. ## Create a store 1. On the **Stores** tab, select **Create**. The **Create store** form opens. 2. Fill in the fields, using the tables below. 3. Select **Save**. The portal takes you back to the store list. **Save** stays disabled until every required field is filled in. If a required field is empty, it shows **Please, fill out the field**. The form is split into blocks. The first three hold the store's identity. | Field | What it does | | - | - | | **ID** | Required. The store's own identifier, which can't be blank. It must be new: if another store already has it, the form says **Store with this ID already exists**. You can't change it after you save. | | **Alternate ID** | A second identifier for the store. It can't be blank if you fill it in. | | **Name** | Required. The store's name. | | **Registration number** | The store's registration or VAT number. | | **Type** | **Public** or **Internal**. Only **Public** stores show in the app's store finder. Choose **Internal** for a store customers shouldn't find, such as a test store. | | **Status** | **Active** or **Closed**. | | **Chain** | Required. The chain the store belongs to. Pick one from the list, which starts on **--- Select chain ---**. | The next two blocks hold the contact details and the address. | Field | What it does | | - | - | | **Email** and **Phone** | How to reach the store. | | **City**, **Country**, **Postal code**, **Street name** and **Street number** | The store's address. | | **Time zone** | The store's time zone. The list opens with a time zone already chosen, so check it is the right one. | ![The Create store form, with every field empty. ID, which is required, and Alternate ID come first. Then Name, which is required, Registration number, and Type and Status, both reading Not selected. Then Chain, reading --- Select chain ---. Then Email and Phone, then City, Country, Postal code, Street name, Street number, and Time zone, set to (UTC+01:00) Central European Time. The Opening hours block, Choose when store opens and closes, has one row for each weekday from Monday to Sunday, each with Store opens at and Store closes at time fields reading Select time, and the switches Store is opened all day and Store is closed all day, all off. The Geo-coordinates for the store block has Add coordinates. Cancel and a greyed-out Save are at the bottom right.](https://mintcdn.com/lobyco-4c9fb3ad/rG971_5ZfS49bcjM/images/administer-21-create-store-form.png?fit=max\&auto=format\&n=rG971_5ZfS49bcjM\&q=85\&s=b604a200aa520a99bc965bd8a679ed72) *The Create store form* ### Set the opening hours The **Opening hours** block has one row for each weekday. For every day, do one of three things: * Fill in **Store opens at** and **Store closes at**. * Switch on **Store is opened all day**. * Switch on **Store is closed all day**. Both switches turn the two time fields off. You can't switch on both for the same day. **Save** stays disabled while a weekday has none of the three. ### Add geo-coordinates The **Geo-coordinates for the store** block is optional. Select **Add coordinates** to show the **Latitude** and **Longitude** fields. Fill in both. If a value isn't a valid coordinate, the field says **Invalid geo-coordinate**. Select **Remove coordinates** to take them off again. ## Edit or view a store 1. Find the store, open its **⋯** menu and choose **Edit**. Admin users who can only view stores see **View**. You can also select the row. 2. Change what you need. The form is the same as **Create store**, except that the **ID** field is greyed out. 3. Select **Save**. The portal takes you back to the store list. If you leave the form with unsaved changes, the portal asks whether to **Stay** or **Proceed**. Proceeding throws the changes away. ## Add date-specific opening hours A store's edit form has one more block, **Date specific opening hours**. Use it for a day that differs from the usual week, such as a public holiday. It only appears when you edit a store, not when you create one. > [!WARNING] > > Date-specific opening hours save the moment you confirm them. You don't need to select **Save** for them, and **Cancel** on the store form doesn't undo them. 1. In the **Date specific opening hours** block, select **Add date specific opening hours**. 2. Pick the **Date**. It must be today or later, and each date can have only one entry. If the date is taken, the dialog says **Adjustment on this date already exists**. 3. Optionally fill in **Date specific label**, for example "Christmas". If you leave it empty, the list shows the weekday instead. 4. Fill in **Store opens at** and **Store closes at**, or switch on **Store is opened all day** or **Store is closed all day**. 5. Confirm the dialog. The entry appears in the list. The list shows each entry's **Label**, **Date**, **Store opens at**, **Store closes at**, and **Closed** or **Opened** for all-day entries. The **Start date** filter above it shows only entries from that date on. Use **Edit** on an entry to change it. **Delete** asks you to confirm before it removes the entry. To add dates for many stores at once, import them instead. See **[Date-specific opening hours](/business-documentation/self-service/import-stores-from-a-csv-file#date-specific-opening-hours)** on the import page. ![A store's edit form, scrolled to the bottom, with the Date specific opening hours dialog open over it. The dialog, headed Adjust opening hours and name for the specific date, has Date, which is required, with the hint 10/10/2023 and a calendar icon; Store opens at and Store closes at, both required and reading Select time; the switches Store is opened all day and Store is closed all day, both off; and Date specific label, with the hint Ex. Christmas and the line If no label is added the weekday will be shown. Cancel and a greyed-out Save are at the bottom of the dialog. Behind it, the edges of the Date specific opening hours block show its Start date filter, its list and its add button.](https://mintcdn.com/lobyco-4c9fb3ad/rG971_5ZfS49bcjM/images/administer-22-date-specific-opening-hours.png?fit=max\&auto=format\&n=rG971_5ZfS49bcjM\&q=85\&s=5d44c7545b61674ef94c3d498a51087f) *The Date specific opening hours dialog, on a store's edit form* ## Deactivate a store Deactivate a store that has closed for good or isn't ready to show customers. 1. Open the store's **⋯** menu and choose **Deactivate**. This option only appears for stores whose **Status** is **Active**. 2. In the **Confirm store deactivation** dialog, choose **Yes**. The store's **Status** changes to **Closed**, and the store is hidden from the mobile app. To bring it back, edit the store and set **Status** to **Active**. ## Remove a store 1. Open the store's **⋯** menu and choose **Remove store**. 2. In the **Remove store** dialog, choose **Yes**. The store disappears from the list. Its opening hours go with it, including its date-specific opening hours. The portal has no undo for this. If you only want to hide the store from the app, deactivate it instead. ## Export stores 1. On the **Stores** tab, filter the list if you only want some of the stores. 2. Select **Export**. 3. In the **Export data to CSV** dialog, open **Columns** and pick the columns you want. You must pick at least one. 4. Select **Export**. Your browser downloads a file named `stores_` followed by the date and time, for example `stores_20261014153000.csv`. It holds every store that matches your filters, not only the ten on screen. The columns you can pick are Id, AlternateIds, Name, RegistrationNumber, StoreType, Status, ChainId, ChainName, Email, Phone, Country, City, Street, StreetNumber, PostalCode, TimeZone, Latitude, Longitude, and one column for each weekday from Monday to Sunday. A weekday column reads like `08:00:00-20:00:00`. ## Import stores To add or update many stores at once, use **Import** on the **Stores** tab. That has its own page: **[Import stores from a CSV file](/business-documentation/self-service/import-stores-from-a-csv-file)**. ## Create a chain 1. Open the **Chains** tab. It lists every chain with its **ID**, **Name**, **Color**, **Logo**, **White logo**, **Alias logo** and **Pin**. 2. Select **Create**. The **Create chain** form opens. 3. Fill in the fields below, then select **Save**. | Field | What it does | | - | - | | **ID** | Required. The chain's own identifier. If another chain already has it, the form says **Chain with this ID already exists**. You can't change it after you save. | | **Name** | Required. The name customers see in the app. | | **Color** | The chain's colour as a HEX value, for example `#0162AF`. Anything else shows **The entered value is not a valid HEX value**. | | **Display order** | A whole number. Chains show in the app in this order. | | **Use this chain as preferred store chain?** | Required. **Yes** lets customers pick this chain's stores as their preferred store. **No** keeps them out of that choice. | | **Logo image** | Required. A PNG with a height of at least 150px, uploaded without margin or padding. It is used for receipts, offers and the list of brands. | | **White logo image** | A white version of the logo, with no background. It must match the logo image. A preview shows how it looks on a coloured background. | | **White Alias logo image** | A PNG, 402px wide and 150px high. Upload it if the white logo is hard to recognise when small. Select **What is Alias logos?** to read why. | | **Pin icon** | A PNG, 330px wide and 450px high. It is used for **Find a store** and **Pick your local store** in the app. | **Save** stays disabled until the required fields are filled in. ![The Create chain form on the Chains tab, with every field empty. ID comes first. Then Name, which is required, with the hint Used for app; Color, with Color in HEX format and Example: #0162AF; Display order, with Used to display chains in order; and Use this chain as preferred store chain?, which is required, with the choices Yes, Stores will be available to be selected as preferred stores, and No, Stores will NOT be available to be selected as preferred stores. Four upload areas follow, each reading Drop file here to upload or select file, and Single file upload. Allowed file format is .png. Logo image, which is required, says PNG file. Min. height: 150px. Should be uploaded without margin and padding, with a red Please, fill out the field under it. White logo image has the same size rule and says it must be identical to the logo image above, but white and without any background, with a Preview white logo image box beside it. White Alias logo image says PNG file. Width: 402px. Height: 150px., with a What is Alias logos? link. Pin icon says PNG file. Width: 330px. Height 450px., used for Find a store and Pick your local store. Cancel and a greyed-out Save are at the bottom right.](https://mintcdn.com/lobyco-4c9fb3ad/rG971_5ZfS49bcjM/images/administer-23-create-chain-form.png?fit=max\&auto=format\&n=rG971_5ZfS49bcjM\&q=85\&s=e586cd4d7ecde0cc6d2314d5f03a91f0) *The Create chain form* ## Edit or remove a chain Open the chain's **⋯** menu on the **Chains** tab and choose **Edit**, or **View** for admin users who can only view. The form is the same as **Create chain**, except that the **ID** field is greyed out. Select **Save** when you finish. To remove a chain, choose **Remove chain** from the same menu, then **Yes** in the **Remove chain** dialog. A chain that still has stores can't be removed. Remove or move its stores first. The **Chains** tab has no **Export** or **Import**. ## Troubleshooting > **Why is Save disabled?** > > A required field is empty or invalid. On a store, check **ID**, **Name**, **Chain**, and the opening hours of every weekday. On a chain, check **ID**, **Name**, **Use this chain as preferred store chain?** and **Logo image**. > **Why can't I remove a chain?** > > The chain still has stores. The portal refuses to remove it. Remove the chain's stores, or edit each one and pick another chain, and then remove the chain. > **Why don't I see Create, Import or Remove?** > > Your admin user can only view stores. Ask the person who manages access to Nexus in your organisation to let you edit stores. > **Why is there no Import button?** > > **Import** only shows on the **Stores** tab for admin users who can edit stores, and only when bulk import is switched on for your organisation. If you can edit stores and still don't see it, ask Lobyco support. ## Related * **[Import stores from a CSV file](/business-documentation/self-service/import-stores-from-a-csv-file)** adds or updates many stores in one go. 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