> ## Documentation Index
> Fetch the complete documentation index at: https://help.lobyco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer feedback reports

> How you get the feedback customers send, what each piece of feedback holds, and what the reports show.

Lobyco collects the feedback customers send in the app and gives it to you in reports. The reports aren't in Lobyco Nexus. Lobyco sets up which ones you get.

## At a glance

| Report | What it gives you |
| - | - |
| [Power BI report](#power-bi-report) | Charts of scores and responses, which you can filter by date, chain and store. |
| [Daily, weekly and monthly files](#daily-weekly-and-monthly-files) | The feedback as CSV files, with one row for each piece of feedback or for each store. |
| [Delta Sharing](#delta-sharing) | The feedback in your own data platform, together with the rest of your Lobyco data. |

## What each piece of feedback holds

Each piece of feedback is about one purchase. A customer can give feedback on a purchase once.

| Part | What it is |
| - | - |
| Rating | The rating the customer gave the shopping trip, from 1 to 5. |
| Options | The [predefined options](/business-documentation/measure/set-up-customer-feedback#create-a-predefined-option) they picked, to say what the rating is about. |
| Comment | The text they wrote, if they wrote any. |
| Chain and store | Where they shopped. |
| Receipt | The purchase the feedback is about. |
| Customer | The customer who sent it, by their member ID. |
| Date | When it was sent. |

## When feedback is final

A customer can change their feedback until they send it. After that, it can't change.

Once a day, Lobyco closes any feedback a customer started but never sent. It can't change after that either, and it goes into your reports with the rest.

Lobyco sets how many days your feedback is kept, and deletes it after that. Keep the reports if you need a longer history.

## Power BI report

The Power BI report updates once a day. Lobyco can set it to update as often as every hour. You can filter it by date, chain and store.

| Page | What it shows |
| - | - |
| Metrics overview | **Average Score**, **Total responses**, the top and bottom locations, and how ratings and responses develop over time and spread across the ratings. |
| Responses | How many responses each option got, and the responses for each rating from 1 to 5. |

Lobyco plans to retire the chart of how ratings and responses develop over time.

## Daily, weekly and monthly files

Lobyco also writes the feedback to CSV files every day, every week and every month.

| File | One row for each | What a row holds |
| - | - | - |
| Daily | Piece of feedback | The date, receipt, chain, store, rating, options, comment, member ID and store ID. |
| Weekly and monthly | Store | The chain, store, average rating, number of customers and number of responses. |

Lobyco sets which columns each file has, and can switch any of the three files off.

## Delta Sharing

The feedback is part of your Lobyco data, so you can also read it in your own data platform. [Delta Sharing](/integration/data-platform/delta-sharing) explains how your data team connects to it.

## Related

* [Set up customer feedback](/business-documentation/measure/set-up-customer-feedback) — the options customers pick from and the thank-you messages they see.
* [Measure](/business-documentation/measure) — how feedback works in the app, from the rating to the thank-you message.


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