> ## Documentation Index > Fetch the complete documentation index at: https://help.lobyco.com/llms.txt > Use this file to discover all available pages before exploring further. # Edit, snapshot or disable an audience > Change who's in an audience, keep a copy that doesn't change, or take an audience out of use. This page shows how to change an audience you've already made. You can add or remove customers, take a snapshot that keeps its customers fixed, copy the audience, or take it out of use. ## Open the audience 1. Go to **Segmentation** → **Audiences**. 2. Pick the tab the audience is on: **Active**, **Draft** or **Disabled**. 3. Select the audience. You can also select **…** on its row and choose **Edit**. For a disabled audience, it reads **View**. The page that opens is called **Audience info**. What you can do there depends on the tab the audience is on: | Tab | What you can do | | - | - | | **Draft** | Change anything, then save it as a draft again or publish it. You can also delete it. | | **Active** | Change anything, take snapshots and download the customer list. You can also disable it. | | **Disabled** | Look at it and download the customer list. Nothing can be changed. | ![Audience info for an active audience. Under Audience details, Name reads AQA\_Push\_Audience\_ziXo9, Source reads Manual, Destination(s) holds Push, and Description reads Audience for Push API tests. Under Member list, the file AQA\_Push\_Audience\_ziXo9.csv is uploaded, with Change file beside it, Total entries 1 below, and an empty Update audience list field with Add to audience greyed out. The top of Snapshots shows Create Snapshot and the Date, Created by and List size columns. Disable, Download CSV, Cancel and Update are at the bottom.](https://mintcdn.com/lobyco-4c9fb3ad/rG971_5ZfS49bcjM/images/audiences-30-active-audience-info.png?fit=max\&auto=format\&n=rG971_5ZfS49bcjM\&q=85\&s=bf276231547dc2ca9ce251dff682d418) *Audience info for an active audience* ## Change the details You can change the **Name**, **Destination(s)** and **Description** of a draft or active audience. They work the same as when you [create an audience](/business-documentation/audiences-and-data/create-an-audience#fill-in-the-audience-details). **Source** is filled in for you. ## Add or remove customers There are two ways to change who's in the audience. **To add or remove a few customers**, use **Update audience list**: 1. Type one or more customer IDs. Put a comma between IDs. 2. Select **Add to audience**. To remove them instead, select the arrow next to it and choose **Remove**. 3. Repeat for any other changes. Each change is listed under **Member IDs**, with **Add** or **Remove** under **Planned update**. To drop a change before you save, select the bin icon on its row. Nothing changes in the audience until you save. **To replace everyone**, select **Change file** under **Member list** and add a new .csv file. The new file replaces the whole list. Set it out the same way as when you [add the customers](/business-documentation/audiences-and-data/create-an-audience#add-the-customers) to a new audience. **Update audience list** only shows when the audience has customers and isn't disabled. To add customers to an empty audience, add a .csv file under **Member list**. If a campaign fills the audience, each run replaces everyone in it. So your changes last only until the campaign runs again. To change who's in it for good, change the campaign's segment instead. To keep customers fixed, take a [snapshot](#take-a-snapshot). [Fill an audience from a campaign](/business-documentation/audiences-and-data/create-an-audience#fill-an-audience-from-a-campaign) explains how that works. ## Save your changes | The audience is | Button | What happens | | - | - | - | | A draft | **Save as draft** | Keeps your changes. The audience stays on the **Draft** tab. | | A draft | **Publish** | Keeps your changes and makes the audience active. | | Active | **Update** | Asks you to confirm. Select **Update** again to save. | An update to an active audience goes live straight away. Every offer, bonus, game, challenge or message that uses the audience reaches the new list from that moment. After you save, you go back to the list. To leave without saving, select **Cancel**. ## Take a snapshot A snapshot is a copy of the audience's customers at one moment. It never changes after that, even when the audience does. Use one when an activity has to keep exactly the customers it started with, for example while a campaign keeps refreshing the audience. The **Snapshots** section only shows on an active or disabled audience that has customers. A draft doesn't have one. 1. Open an active audience that has customers. 2. Under **Snapshots**, select **Create Snapshot**. 3. The new snapshot shows as **Pending** while Lobyco copies the customers. Select the refresh button next to it until it shows a **Date** and **List size**. You can only take a snapshot of an active audience. If the customers haven't changed since your last snapshot, Lobyco won't take another one, and a warning says so. Use that snapshot, or disable it and take a new one. If the audience's customers are still loading, a warning says that instead. Wait until they've loaded, then try again. To use a snapshot in an activity, choose **Select Snapshots** where you pick the activity's audience. [Use the audience in an activity](/business-documentation/audiences-and-data/create-an-audience#use-the-audience-in-an-activity) shows where that is. Each snapshot has two buttons: | Button | What it does | | - | - | | **Download** | Saves the snapshot's customer IDs as a .csv file. | | **Disable** | Asks you to confirm. Select **Yes**. The snapshot turns grey, and activities can no longer pick it. Activities that already use it keep its customers. You can't turn a snapshot back on. | ![The Snapshots section of an active audience, below Member list with Total entries 2. Create Snapshot is at the right, above a table with the columns Date, Created by and List size. The first row is a new snapshot with no date, TA, list size 0 and Pending in orange, with the refresh button beside it and Download and Disable greyed out. The second row reads 16/10/2026 16:51, TA and 1, with Download and Disable. Disable, Download CSV, Cancel and Update are at the bottom.](https://mintcdn.com/lobyco-4c9fb3ad/rG971_5ZfS49bcjM/images/audiences-31-pending-snapshot.png?fit=max\&auto=format\&n=rG971_5ZfS49bcjM\&q=85\&s=fae710916919dc40842d1b3e3715367f) *A new snapshot, still pending, above an older one* ## Download the customer list Select **Download CSV** at the bottom of **Audience info**, or choose it from the **…** menu on the list. You get a .csv file of the audience's customer IDs, named after the audience. It's there for active and disabled audiences, but not for drafts. ## Copy an audience **Duplicate as draft** makes a new draft with the same customers, destinations and description. It works from any tab, including **Disabled**. 1. On the list, select **…** on the audience's row and choose **Duplicate as draft**. 2. A confirmation opens. Select **Duplicate as draft**. The copy is called *Copy of* followed by the original name, and it opens on the **Draft** tab. Snapshots aren't copied. Rename the copy and publish it when it's ready. ## Disable or delete an audience What you can do depends on whether the audience has been published. | The audience is | Button | What happens | | - | - | - | | A draft | **Delete** | Asks you to confirm. Select **Delete** again. The draft is gone for good. | | Active | **Disable** | Asks you to confirm. Select **Disable** again. The audience moves to the **Disabled** tab, and nothing in it can be changed any more. | Both buttons are at the bottom of **Audience info**, and in the **…** menu on the list. A disabled audience no longer shows up when you pick an audience for an activity. Activities that already use it keep its customers. Its snapshots are disabled at the same time. You can't turn a disabled audience back on, and you can't delete it. To use the same customers again, [copy the audience](#copy-an-audience) and publish the copy. Its name can be the same as the disabled one. ![The Active tab of Audiences, with the Name filter holding AQA\_Push\_Audience\_ziXo9 and Create audience at the top right. The list has the columns Name, Destination(s), Last updated range, Updated by, Creator and Size, and one row: AQA\_Push\_Audience\_ziXo9, Push, 16/10/2026 15:59, TA, TA and 1. The row’s ⋯ menu is open, with Edit, Duplicate as draft, Disable and Download CSV.](https://mintcdn.com/lobyco-4c9fb3ad/rG971_5ZfS49bcjM/images/audiences-32-active-row-menu.png?fit=max\&auto=format\&n=rG971_5ZfS49bcjM\&q=85\&s=2630232b26b58789dac8460d662ac6ab) *The Active tab, with a row’s ⋯ menu open* ## Related * [Create an audience](/business-documentation/audiences-and-data/create-an-audience) — make an audience from a file, or let a campaign fill one from a segment. * [Create a segment](/business-documentation/audiences-and-data/create-a-segment) — build the rules a campaign uses to fill an audience. * [Schedule and run a campaign](/business-documentation/campaigns/schedule-and-run-a-campaign) — when a campaign runs and refreshes the audiences it fills. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.